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Thank you for choosing Regional Health.
As your community health care system, we are committed to
providing comprehensive quality health care to you and your
family. We want you to be informed about the billing policies,
procedures and services available to you.
Processing Your Bill
A Regional Health employee may contact you prior to hospital admission
to review your current insurance coverage, the projected cost of the
services, and the expected amount for which you will be personally
responsible.
When appropriate you may be asked to pay for delivery of services
prior to or while you are in the hospital. This includes deductibles
and/or co-pay amounts.
Treatment plans might change from the time of admissions and your
discharge from the hospital. Please note that charges might be
added to your account after you are discharged.
How will I know how much I owe if I have to go the Emergency Department?
Patient Advocates will be available in the Emergency Department and the Registration
Department, and will provide financial counseling for patients who have not had the
opportunity to speak with the Pre-Registration Unit.
How is my bill processed?
If you have insurance coverage, we will bill your insurance carrier
after you have received health care services. When your bill is
sent to your insurance company, a summary statement is also sent
to you.
What is a summary statement?
The summary statement is not a bill. It is a notification that we
have sent your claim/bill to the insurance company on your behalf.
What do I need to do with the summary statement?
Please review the insurance, contact, and service information on
the summary statement for accuracy and keep for your records.
What if there is an error on the summary statement?
If you find an error on the summary statement, please call the
Patient Financial Services department at the number listed on
your statement. You can also complete and mail the form attached
to your summary statement.
When will I receive my bill?
As a convenience to you, we will not send your billing statements
until your insurance company has processed your claim and there is
a balance due. The balance due might include co-pays and/or deductibles
and/or non-covered charges.
If you pay this bill within 30-days of receiving the first bill you will receive
20% off the self-pay balance.
What if there is a problem with my insurance?
You will be contacted if we are unable to receive payment from your
insurance company. You might also be asked to provide further
information to resolve the issue.
If you pay this bill within 30-days of receiving the first bill you will receive
20% off the self-pay balance.
What if I do not have insurance?
If you do not have insurance, a bill will be sent directly to you
after service is complete or you have been discharged from the
hospital. Regional Health offers an uninsured discount of 10% off the bill.
What if I cannot pay my bill "in full"?
If you are unable to pay the entire amount shown on your bill,
please call the Patient Financial Services department at the phone
number on your bill. At that time, we can assist you with a payment
plan. We also offer financial assistant programs.
What are the Financial Assistance Programs?
These programs are designed to assist patients who are either financially or medically
indigent. The programs, depending upon your financial circumstances, may result in your
having no obligation to pay for services provided, or may result in a discount of the
charges billed to you.
What is the difference between medically and financially indigent patients?
A medically indigent patient is a person who has experienced a sudden loss of income of at
least 90 days due to illness. A financially indigent patient is a person who does not have
insurance and can't afford to pay for part or all of their healthcare.
Who is eligible for Regional Health's Financial Assistance Programs?
Depending upon your financial circumstances you may be asked to provide financial information
regarding your income. Your financial assets and liabilities may also be considered when determining
your ability to pay. Regional Health also uses income limits issued by the U.S. Department of Housing
and Urban Development to determine a person's eligibility for financial assistance. For more information
about our Financial Assistance Programs, please call Patient Financial Services at 719-7840.
Do I receive a discount if I have no insurance?
Yes, Uninsured patients will receive a 10% discount off their bill. You will also receive a 20% prompt pay
discount if you first pay your bill within 30-days of receiving the bill.
What if I am underinsured do I qualify for a discount?
The 10% is only for those individuals who are uninsured. However, you will be offered a Prompt Pay Discount.
Who is eligible for Prompt Pay Discount?
The Prompt Pay Discount is offered to all patients with an outstanding bill. If you pay your bill within
30-days of receiving the first bill you will receive 20 % off the self-pay balance.
What is the Medical Credit Line?
If you cannot pay the balance of your bill within 90 days you will be offered a Patient Medical Credit Line.
This allows you to make monthly payments. A representative from our office will work with you to establish
an agreeable repayment plan, but the plan will include interest charges of 12% per year.
Who can help me find a financial assistance program to fit my needs?
Patient Advocates will assist you in understanding the cost of care, determining what
will be covered by insurance, explain payment options, and assist in identifying payment
resources.
Are all services covered?
Only medically necessary care received at a Regional Hospital is covered on Regional Health's
Financial Assistance Program. A list of excluded services is available upon request.
Am I responsible for my bill while I am applying for assistance?
Yes, you are responsible for your bill until eligibility has
been determined.
Other Bills You May Receive
Depending on the services you needed, you might receive several
other bills. If you had certain tests or procedures, you also
might receive a separate bill from doctors who are not employees
of Regional Health, such as an anesthesiologist, emergency medicine physicians,
radiologist, pathologist, or cardiologist.
Contacting Us
If you have any questions or concerns, please call:
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Patient Financial Services